TERMS & CONDITIONS

Online Shop Terms

Auscreen  is a registered brand owned by PAUL DUVAL PTY LTD. The following Terms, together with our Privacy Policy , provides access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to. While you should ensure you are comfortable with all our Terms, here are some key sections: 

Use of Web Site

Auscreen provides you with access to auscreen.com.au subject to the following terms and conditions. If you access, visit or shop on auscreen.com.au, you accept these terms and conditions. Please carefully review these terms and conditions ("Terms of Use"), the Privacy Policy(http://www..com.au/content/privacy-policy) , and the terms and conditions on the Auscreen Website that govern particular offers or features (e.g. contests and registration) ("Additional Terms and Conditions," together with these Terms of Use and the Privacy Policy, form the "Agreement") all of which collectively govern your use of and access to all of the Auscreen Website and any and all content, data and information contained therein. YOUR USE OF THE AUSCREEN WEBSITE CONSTITUTES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THIS AGREEMENT, AS MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME BY AUSCREEN, IN ACCORDANCE WITH THIS AGREEMENT. IN THE EVENT OF ANY INCONSISTENCY OR CONFLICT BETWEEN THESE TERMS OF USE, THE PRIVACY POLICY AND THE ADDITIONAL TERMS AND CONDITIONS, THE FOLLOWING ORDER OF PRCEDENCE SHALL CONTROL:

(1) TERMS OF USE,

(2) PRIVACY POLICY AND

(3) ADDITIONAL TERMS AND CONDITIONS.

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO USE OR ACCESS THE AUSCREEN WEBSITE.

Changes to this Agreement

Auscreen reserves the right to change, modify, amend and/or update this Agreement at any time with or without prior notice.

Links

Auscreen is not affiliated or associated with the sponsors, owners or producers of any third party websites linked to or from the Auscreen Website. These linked sites are not under our control and we explicitly disclaim any responsibility for the accuracy, content or availability of the information products, and/or services found on or through such third party sites. We do not endorse and have not taken any steps to confirm the accuracy or reliability of any of the information, products or services contained on or through such third party sites.

Buyers

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders

You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion. 

Special Offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice. Delivery charges are added onto the total should you wish to proceed to checkout. A flat rate of $9.50 shipped nationally will apply.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and American Express. Credit card via Paypal method.

Errors

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Delivery/Shipping (Local/ Within Australia)

We ship within Australia only. We charge a fixed cost of $9.50 for deliveries within Australia. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

We use all reasonable efforts to dispatch orders within 7 business days of the purchase date. Most orders should arrive within 7 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing info@auscreen.com.au or calling 03 9338 5222. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.

*We offer 7-10 Business Days Shipping (weekends are not included). This does not include paypal processing times/auscreen processing times.

Delivery/Shipping (Overseas/Outside Australia)

For countries located outside Australia. We charge a fixed cost of $20.00 for deliveries overseas. Where overseas delivery shipping rate is calculated to be above the $20 flat rate a representative of Auscreen will be in touch to discuss additional costs'... To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

 We use all reasonable efforts to dispatch orders within 7 business days of the purchase date. Most orders should arrive within 7 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing info@auscreen.com.au or calling 03 9338 5222. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.

Loss or Damages

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery. 

Free Shipping Promotion

From time to time, we may offer free shipping promotions or similar.  During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections.   You must pay any return freight costs on change of mind purchases; however we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement. 

Risk

Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

Title

Goods ordered by you remain our property until you pay for them in full.

Returns Policy

In addition to your statutory rights, We will not be issuing a exchange for items where change of mind may occur. Returns will take effect based on

  • Product/s does not meet customer satisfaction
  • Product/s are damaged or reported faulty
  • Products would need to returned within 7 days of the receival date and the original sales receipt is present.

Returns/exchanges can be sent to:
Team@ Auscreen
C/O- Ross Cosmetics Aust Pty Ltd
14 – 22 Carrick Drive
Tullamarine VIC 3043

If you return items to us that do not comply with the above requirements, we will return them to you at your cost or happily exchange for you.

Packing Problems

Please check your items against your receipt. If there are any discrepancies please email [info@auscreen.com.au] or call our Customer Service line on 03 9338 3197 as soon as possible and within receipt of purchase date.

Notices to you

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

Entire Agreement

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

Alterations

We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.